l individual vendor pages


IPL Communications

Head Office
146 O'Riordan Street, Mascot NSW 2020 Australia
Phone+61 2 9667 7000
Fax +61 2 9667 7090
Internet http://www.ipl.com.au
E-mail provisioning [at] securetelecom.com.au

No office in New Zealand


OmniPCX Enterprise and OmniPCX Office (formerly named the 4400)
(Australasian telephone systems directory)
(International PABX/ACD directory)
IPL Communications is a non-exclusive Australian distributor of the Alcatel-Lucent OmniPCX Enterprise and OmniPCX Office, PABXs with ACD capability. The ACD MIS has an optional IVR capability, named CCX.

Alcatel-Lucent, Australian office, Alexandria, NSW


Communication Manager (formerly named Definity)
(International PABX/ACD directory)
(Australasian telephone systems directory)
IPL Communications is a non-exclusive distributor of the Communication Manager from Avaya, a PABX with comprehensive ACD capability.

Avaya, Australian office, North Ryde, NSW


Index
(International PABX/ACD directory)
(Australasian telephone systems directory)
IPL Communications is a non-exclusive distributor of the Index from Avaya, a small to medium-sized PABX with ACD capability.

Avaya, Australian office, North Ryde, NSW


Avaya IP Office (formerly named ECLIPS)
(International LAN-based telephone system directory)
(Australasian telephone systems directory)
IPL Communications is a non-exclusive distributor of the Avaya IP Office from Avaya, a LAN-based telephone system with IVR capabilities and, by incorporating Avaya CTI, optional CTI, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.

Avaya, Australian office, North Ryde, NSW


Avaya IR (formerly named Avaya Interactive Voice Response and before that, Conversant) (IVR)
IPL Communications is a non-exclusive distributor of Avaya Interactive Voice Response from Avaya, an IVR system offering menu development by drag and drop method using a GUI interface.

Avaya, Australian office, North Ryde, NSW


Application Enablement Services (formerly named Avaya Computer Telephony)
(Australasian CTI software directory)
(International CTI software directory)
IPL Communications is a non-exclusive distributor of Application Enablement Services from Avaya, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling and call routing and optional predictive dialling, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents and text chat.

Avaya, Australian office, North Ryde, NSW


Adaptive Predictive Dialler
(International predictive dialler directory)
IPL Communications is the exclusive Australasian distributor of Adaptive Predictive Dialler from New Media Software, a predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI to instruct the PABX to connect them to agents and that can also be deployed in a software-only configuration and targeted at the SME market.

New Media Software, Eastleigh, Hampshire, UK


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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