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IP FX (formerly named Performance Solutions)
Head Office
Level 13, Level 13, HSBC Building, 1 Queen Street, Auckland, New Zealand
Australian Office
63 Hume Street Crows Nest, Sydney NSW 2065 Australia
| Phone | | +61 2 9779 3900 |
| Fax | | +61 2 9779 3999 |
| Internet | | http://www.ipfx.com |
| E-mail | | sales [at] ipfx.com |
CTI Report
IP FX, as Performance Solutions, is included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact details, CTI protocols supported and switches in the Australasian market with which IP FX, then named Vision, and other products have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Australia and New Zealand and CTI licence pricing.
IP FX Worldwide
For details on IP FX's worldwide presence and inclusion in CTI reports for Asia, Europe and/or North America, visit the IP FX International page.
IPFX for NEC, IPFX for Call Manager (formerly named Vision)
(Australasian CTI software directory)
(International CTI software directory)
Formerly named Vision and before that Communiqué, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional IVR, predictive dialling, individual audio call recording (on request only), routing of e-mails to agents, text chat and off-switch ACD, designed to work with NEC PABXs and Cisco's Call Manager LAN-based telephone system, respectively. The two IPFX systems are also distributed by Commander Australia, Cogent, Dimension Data, IBM, NCR and NEC and in New Zealand by IBM, NEC and TelstraClear.
Article citing IPFX
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here.
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