l individual vendor pages


Global Connect
Global Connect is a subsidiary of Avaya Global Connect, formerly Tata Telecom, based in Gurgaon, India

Australian Office
123 Epping Road, North Ryde, NSW 2113 Australia
Phone+61 2 9886 1000
Fax +61 2 9886 1099
Internet http://www.globalconnect.com.au
E-mail customercare [at] globalconnect.com.au

No office in New Zealand


Communication Manager (formerly named Definity)
(International PABX/ACD directory)
(Australasian telephone systems directory)
Global Connect is a non-exclusive distributor of the Communication Manager from Avaya, a PABX with comprehensive ACD capability.

Avaya, Australian office, North Ryde, NSW


Avaya IP Office (formerly named ECLIPS)
(International LAN-based telephone system directory)
(Australasian telephone systems directory)
Global Connect is a non-exclusive distributor of the Avaya IP Office from Avaya, a LAN-based telephone system with IVR capabilities and, by incorporating Avaya CTI, optional CTI, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.

Avaya, Australian office, North Ryde, NSW


Avaya IR (formerly named Avaya Interactive Voice Response and before that, Conversant) (IVR)
Global Connect is a non-exclusive distributor of Avaya Interactive Voice Response from Avaya, an IVR system offering menu development by drag and drop method using a GUI interface.

Avaya, Australian office, North Ryde, NSW


Application Enablement Services (formerly named Avaya Computer Telephony)
(Australasian CTI software directory)
(International CTI software directory)
Global Connect is a non-exclusive distributor of Application Enablement Services from Avaya, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling and call routing and optional predictive dialling, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents and text chat.

Avaya, Australian office, North Ryde, NSW


Avaya Interaction Center (formerly named Quintus) (CTI software)
Global Connect is a non-exclusive distributor of the Avaya Interaction Center (formerly named Quintus) from Avaya, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling and call routing and optional IVR, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents, text chat, off-switch ACD and limited CRM capabilities.

Avaya, Australian office, North Ryde, NSW


Predictive Dialing System (formerly named Mosaix)
(Australasian predictive dialler directory)
(International predictive dialler directory)
Global Connect is a non-exclusive distributor of the Predictive Dialing System from Avaya, a predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI to instruct the PABX to connect them to agents, and which can also be deployed in a software-only configuration.

Avaya, Australian office, North Ryde, NSW


Impact 360 from Verint (WFMS)
Global Connect is a non-exclusive Australian distributor of Impact 360 from Verint, workforce management software offering staffing level forecasting, roster management and adherence to roster start times for one or more skill groups receiving calls and/or e-mails and audio call recording.

Verint, Australian office, North Ryde, NSW


eQuality suite (Audio call recording system)
Global Connect is a non-exclusive distributor of the eQuality suite from Verint, the software component of a digital audio call recording system which also captures screen transactions. Users must procure their own hardware.

Verint, Australian office, North Ryde, NSW


NiceUniverse (Audio call recording system)
Global Connect is a non-exclusive distributor of NiceUniverse from Nice, digital audio call recording system that uses CTI to log call data and/or selectively record calls, and which also captures screen transactions.

Nice, Australian office, North Sydney, NSW


Telepresence T1 and T3 (Videoconferencing)
Global Connect is a non-exclusive distributor of the Telepresence T1 and T3 from Tandberg, high definition room to room videoconferencing systems that can use either H.323 or SIP.

Tandberg, Australian office, Sydney, NSW


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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