l individual vendor pages
Genesys Telecommunications Labs
Genesys is an international company based in San Francisco, California, USA. Genesys is a wholly-owned subsidiary of Alcatel-Lucent.
Level 14, 80 Mount Street, North Sydney NSW 2060 Australia
No office in New Zealand
Along with other vendors of call centre CTI software, Genesys was approached for inclusion in market update reports for Asia, Australasia, Europe and North America in September 2005. After repeated emails having been sent to several Genesys representatives over a four-month period, Genesys declined to provide the information requested.
For details on Genesys's worldwide presence, visit the Genesys international page.
Customer Interaction Management (formerly named T-Server)
(Australasian CTI software directory)
(International CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, text chat, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents, off-switch ACD and workforce management. Genesys has also been deployed in the Telstra network to control call routing in the carrier network prior to connection of calls to call centres.
Genesys software is distributed in Australia and New Zealand by CallDesign, Dimension Data, IBM, Integ Communications, NEC, NSC, Premier Technologies, Simpl, Telstra, Touchbase, UCMS and Veridian Solutions.
Article citing Genesys
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.
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