l individual vendor pages


Dimension Data
Dimension Data is an international systems integration company based in Johannesburg, South Africa, the Australian division of which until recently traded as Com Tech. Datacraft in New Zealand is part of Dimension Data.

Australian Office
Bushells House, 121-127 Harrington Street, The Rocks, NSW 2000 Australia
Phone+61 2 8249 5000
Fax +61 2 8249 5369
Internet http://www.dimensiondata.com/au
E-mail info [at] didata.com.au


New Zealand Office
Datacraft
5 Raroa Road, Lower Hutt Wellington New Zealand
Phone+64 4 569 3495
Fax +64 4 566 1634
Internet http://www.datacraft.co.nz
E-mail ask [at] datacraft-asia.com


Call Manager
(Australasian telephone systems directory)
(International LAN-based telephone system directory)
Dimension Data/Datacraft is a non-exclusive distributor of Call Manager, a LAN-based telephone system with integral voice mail, desktop, personal CTI facilities, collaborative browsing (using OCMC) using both voice through the Internet and callbacks and routing of e-mails to agents.

Cisco, Australian office, North Sydney, NSW


Self-Service Portfolio (formerly named Periphonics) (IVR)
Dimension Data is a non-exclusive distributor of the Self-Service Portfolio from Avaya, an IVR system offering menu development by drag and drop method using a GUI interface and optionally including speech recognition software from Nuance.

Avaya, Australian Office, North Ryde, NSW


Customer Interaction Management (formerly named T-Server)
(Australasian CTI software directory)
(International CTI software directory)
Dimension Data/Datacraft is a non-exclusive distributor of Customer Interaction Management from Genesys, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, text chat, collaborative browsing using both voice through the Internet and callbacks and off-switch ACD. Genesys is owned by Alcatel-Lucent.

Genesys, Australian office, North Sydney, NSW


Unified Contact Center
(Australasian CTI software directory)
(International CTI software directory)
Dimension Data/Datacraft is a non-exclusive distributor of Unified Contact Center, call centre CTI software that can be deployed in a carrier network to control call routing in the carrier network prior to connection of the call to the call centres and which performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.

Cisco, Australian office, North Sydney, NSW


IPFX
(Australasian CTI software directory)
(International CTI software directory)
In Australia, Dimension Data is a non-exclusive distributor of IPFX from IP FX, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional IVR, predictive dialling, individual audio call recording (on request only), routing of e-mails to agents, text chat and off-switch ACD.

IP FX, Australian office, Sydney, NSW


Ultra (Audio call recording system)
Dimension Data/Datacraft is a non-exclusive distributor of Ultra from Verint, a digital audio call recording system that uses CTI (by incorporating Genesys's Customer Interaction Management) to log call data and/or selectively record calls, and which also captures screen transactions.

Verint, Australian office, North Ryde, NSW


eQuality suite (Audio call recording system)
Dimension Data/Datacraft is a non-exclusive distributor of the eQuality suite from Verint, the software component of a digital audio call recording system which also captures screen transactions. Users must procure their own hardware.

Verint, Australian office, North Ryde, NSW


Telepresence (Videoconferencing)
Dimension Data/Datacraft is a non-exclusive distributor of the Telepresence from Cisco, a high definition room to room videoconferencing system that uses SIP.

Cisco, Australian office, North Sydney, NSW


Telepresence T1 and T3 (Videoconferencing)
Dimension Data/Datacraft is a non-exclusive distributor of the Telepresence T1 and T3 from Tandberg, high definition room to room videoconferencing systems that can use either H.323 or SIP.

Tandberg, Australian office, Sydney, NSW


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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