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Convergys
Convergys is an international company based in Cincinnati, Ohio, USA.
Australian Office
Level 7, 303 Collins Street, Melbourne Victoria Australia
Convergys Worldwide
For details on Convergys's worldwide presence, visit the Convergys international page.
Intervoice Voice Portal (formerly Media Exchange and before that, One Voice) (IVR)
IVR system offering menu development by drag and drop method using a GUI interface and optionally including speech recognition software from Nuance Communications. Intervoice Voice Portal is distributed in Australia by iTa and in Australia and New Zealand by UCMS.
Article citing Intervoice (pre-Convergys acquisition)
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.
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