l individual vendor pages


CPS Technology (formerly Call Processing Systems)
Head Office
1A Weston Street, Balwyn Victoria 3103 Australia
Phone+61 3 9835 1650
Fax +61 3 9835 1666
Internet http://www.cpstg.com
E-mail sales [at] cpstg.com

No office in New Zealand


Customer Interaction Center (CIC)
(Australasian telephone systems directory)
(International PC-based telephone system directory)
CPS Technology is a non-exclusive distributor of CIC from Interactive Intelligence, a PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, desktop, personal CTI facilities, audio call recording capability including screen capture, predictive dialler, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents, text chat and workforce management.

Interactive Intelligence, Australian office, North Sydney, NSW


TeleVantage
(Australasian telephone systems directory)
(International PC-based telephone system directory)
CPS Technology is a non-exclusive distributor of TeleVantage from Vertical Communications, a PC-based telephone system with integral ACD, auto attendant, voice mail, integral desktop, personal CTI facilities, power dialling, audio call recording at the desktop, and collaborative browsing using callbacks.

Vertical Communications, Cambridge, Massachusetts, USA


Integrator (formerly named Pascom) (IVR)
IVR system offering menu development using a command language and optionally including speech recognition software from Nuance.


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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