l individual vendor pages


Cogent

Head Office
Corner Khyber Pass Road and Nugent Street, Grafton, Private Bag 92635, Symonds Street, Auckland, New Zealand
Phone+64 9 356 4152
Fax +64 9 356 6002
Internet http://www.cogent.co.nz
E-mail info [at] cogent.co.nz

No office in Australia


OmniPCX Enterprise and OmniPCX Office (formerly named the 4400)
(Australasian telephone systems directory)
(International PABX/ACD directory)
Cogent is a non-exclusive Australian distributor of the Alcatel-Lucent OmniPCX Enterprise and OmniPCX Office, PABXs with ACD capability. The ACD MIS has an optional IVR capability, named CCX.

Alcatel-Lucent, Australian office, Alexandria, NSW


Univerge
(Australasian telephone systems directory)
(International PABX/ACD directory)
Cogent is a non-exclusive distributor of the Univerge SV8500, SV8300 and SV8100 from NEC, PABXs with ACD capability.

NEC, New Zealand Office, Wellington


OfficeServ (formerly the DCS)
(Australasian telephone systems directory)
(International PABX/ACD directory)
Cogent is a non-exclusive distributor of the DCS from Samsung, a PABX with ACD capability.

Samsung, Australian Office, Nunawading, Victoria


IPFX
(Australasian CTI software directory)
(International CTI software directory)
Cogent is a non-exclusive distributor of IPFX from IP FX, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional IVR, predictive dialling, individual audio call recording (on request only), routing of e-mails to agents, text chat and off-switch ACD.

IP FX, Head office, Auckland


UCB Qmaster (formerly named ContactCenter and before that Q-Master)
(Australasian CTI software directory)
(International CTI software directory)
Cogent is a non-exclusive distributor of ContactCenter from Zeacom, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional IVR, callback, text chat, collaborative browsing using callbacks, routing of e-mails to agents and off-switch ACD, designed to work with NEC PABXs and Cisco's LAN-based telephone system.

Zeacom, Head office, Auckland


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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