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l individual vendor pages |
Cogent
Head Office
Corner Khyber Pass Road and Nugent Street, Grafton, Private Bag 92635, Symonds Street, Auckland, New Zealand
No office in Australia
OmniPCX Enterprise and OmniPCX Office (formerly named the 4400)
(Australasian telephone systems directory)
(International PABX/ACD directory)
Cogent is a non-exclusive Australian distributor of the Alcatel-Lucent OmniPCX Enterprise and OmniPCX Office, PABXs with ACD capability. The ACD MIS has an optional IVR capability, named CCX.
Alcatel-Lucent, Australian office, Alexandria, NSW
Univerge
(Australasian telephone systems directory)
(International PABX/ACD directory)
Cogent is a non-exclusive distributor of the Univerge SV8500, SV8300 and SV8100 from NEC, PABXs with ACD capability.
NEC, New Zealand Office, Wellington
OfficeServ (formerly the DCS)
(Australasian telephone systems directory)
(International PABX/ACD directory)
Cogent is a non-exclusive distributor of the DCS from Samsung, a PABX with ACD capability.
Samsung, Australian Office, Nunawading, Victoria
IPFX
(Australasian CTI software directory)
(International CTI software directory)
Cogent is a non-exclusive distributor of IPFX from IP FX, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional IVR, predictive dialling, individual audio call recording (on request only), routing of e-mails to agents, text chat and off-switch ACD.
IP FX, Head office, Auckland
UCB Qmaster (formerly named ContactCenter and before that Q-Master)
(Australasian CTI software directory)
(International CTI software directory)
Cogent is a non-exclusive distributor of ContactCenter from Zeacom, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional IVR, callback, text chat, collaborative browsing using callbacks, routing of e-mails to agents and off-switch ACD, designed to work with NEC PABXs and Cisco's LAN-based telephone system.
Zeacom, Head office, Auckland
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.
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