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Cogent
Head Office
Corner Khyber Pass Road and Nugent Street, Grafton, Private Bag 92635, Symonds Street, Auckland, New Zealand
No office in Australia
CTI Report
IPFX (as Performance Solutions), NEC, Samsung and Zeacom are included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact details, CTI protocols both products support, CTI software and other CTI-capable products in the Australasian market that have been interfaced with the 7400s and DCS and the PABXs with which IPFX and ContactCenter have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Australia and New Zealand, CTI licence pricing and the future of both PABXs and CTI software as product categories.
OmniPCX Enterprise and OmniPCX Office (formerly named the 4400)
(Australasian telephone systems directory)
(International PABX/ACD directory)
Cogent is a non-exclusive Australian distributor of the Alcatel-Lucent OmniPCX Enterprise and OmniPCX Office, PABXs with ACD capability. The ACD MIS has an optional IVR capability, named CCX.
Alcatel-Lucent, Australian office, Alexandria, NSW
7400, Models 240, 260, 280
(Australasian telephone systems directory)
(International PABX/ACD directory)
Cogent is a non-exclusive distributor of the 7400 range from NEC, PABXs with ACD capability.
NEC, New Zealand Office, Wellington
OfficeServ (formerly the DCS)
(Australasian telephone systems directory)
(International PABX/ACD directory)
Cogent is a non-exclusive distributor of the DCS from Samsung, a PABX with ACD capability.
Samsung, Australian Office, Nunawading, Victoria
IPFX for NEC, IPFX for Call Manager (formerly named Vision)
(Australasian CTI software directory)
(International CTI software directory)
Cogent is a non-exclusive distributor of IPFX for NEC, IPFX for Call Manager from IP FX, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional IVR, predictive dialling, individual audio call recording (on request only), routing of e-mails to agents, text chat and off-switch ACD, designed to work with NEC PABXs and Cisco's Call Manager LAN-based telephone system, respectively.
IP FX, Head office, Auckland
ContactCenter (formerly named Q-Master)
(Australasian CTI software directory)
(International CTI software directory)
Cogent is a non-exclusive distributor of ContactCenter from Zeacom, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional IVR, callback, text chat, collaborative browsing using callbacks, routing of e-mails to agents and off-switch ACD, designed to work with NEC PABXs and Cisco's LAN-based telephone system.
Zeacom, Head office, Auckland
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here.
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