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Cisco Systems
Cisco is an international company based in San Jose, California, USA.
Australian Office
Level 9, 80 Pacific Highway, North Sydney NSW 2060 Australia
| Phone | | +61 2 8446 6000 |
| Fax | | +61 2 8446 8400 |
| Internet | | http://www.cisco.com |
| E-mail | | infosec [at] cisco.com |
New Zealand Office
Level 25 ASB Bank Centre 135 Albert St Auckland New Zealand
CTI Report
Cisco is included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact details, CTI protocols both products support and lists the switches in the Australasian market with which ICM and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Australia and New Zealand, and CTI licence pricing. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of CTI software and LAN-based systems as product categories.
Cisco Worldwide
For details on Cisco's worldwide presence and inclusion in CTI reports for Asia, Europe and/or North America, visit the Cisco International page.
Call Manager
(Australasian telephone systems directory)
(International LAN-based telephone system directory)
LAN-based telephone system with integral voice mail, desktop, personal CTI facilities, collaborative browsing (using OCMC) using both voice through the Internet and callbacks and routing of e-mails to agents. Call Manager is distributed in Australia by C4 Systems, Dimension Data, Hewlett Packard, IBM and Touchbase.
IP IVR (IVR)
IVR system offering menu development by drag and drop method using a GUI interface designed to work with the Cisco Call Manager. IP IVR is distributed in Australia by Hewlett Packard.
ICM
(Australasian CTI software directory)
(International CTI software directory)
Call centre CTI software that can be deployed in a carrier network to control call routing in the carrier network prior to connection of the call to the call centres and which performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents. ICM is also distributed in Australia by C4 Systems and Dimension Data.
1750 (Voice-capable router)
Router with analogue voice and BRI voice interfaces.
2600, 3600, VG200 and Cat4224 (Voice-capable routers)
Routers with analogue voice and BRI, PRI and E1/CAS voice interfaces.
VG248 (Voice-capable router)
Router with analogue voice and E1/CAS voice interfaces.
7200, 7500 and 5300 (Voice-capable routers)
Routers with analogue voice and BRI, PRI and E1/CAS voice interfaces.
Catalyst 4000 (Voice-capable gateway)
Gateway with analogue voice and PRI and E1/CAS voice interfaces.
Catalyst 6000 (Voice-capable gateway)
Gateway with analogue voice and PRI voice interfaces.
The gateways and routers are also distributed in Australia by NetStar.
Articles citing Cisco
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007
Will Cisco Fly in the Enterprise Telephony Market? CommsWorld June 2001
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here.
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