l individual vendor pages

Cisco Systems
Cisco is an international company based in San Jose, California, USA.

Australian Office
Level 9, 80 Pacific Highway, North Sydney NSW 2060 Australia
Phone+61 2 8446 6000
Fax +61 2 8446 8400
Internet http://www.cisco.com
E-mail bzeng [at] cisco.com

New Zealand Office
Level 25 ASB Bank Centre 135 Albert St Auckland New Zealand
Phone+64 9 355 1950
Fax +64 9 358 4442
Internet http://www.cisco.com
E-mail bzeng [at] cisco.com

Cisco is the parent company of Tandberg, a developer of videoconferencing systems.

Cisco Worldwide
For details on Cisco's worldwide presence, visit the Cisco international page.

Call Manager
(Australasian telephone systems directory)
(International LAN-based telephone system directory)
LAN-based telephone system with integral voice mail, desktop, personal CTI facilities, collaborative browsing (using OCMC) using both voice through the Internet and callbacks and routing of e-mails to agents. Call Manager is distributed in Australia by C4 Systems, Dimension Data, Hewlett Packard, IBM and Touchbase.

Unified Contact Center (previously ICM and IPCC)
(Australasian CTI software directory)
(International CTI software directory)
Call centre CTI software that can be deployed in a carrier network to control call routing in the carrier network prior to connection of the call to the call centres and which performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents. Unified Contact Center is also distributed in Australia by C4 Systems and Dimension Data.

Telepresence (Videoconferencing)
High definition room to room videoconferencing system that uses SIP

Telepresence is also distributed by
Alpha West, Broadreach Services, Dimension Data, IBM, Telstra and Vantage.

Articles citing Cisco
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007

Will Cisco Fly in the Enterprise Telephony Market? CommsWorld June 2001

Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.

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Occidental Communications, 2010