l individual vendor pages


CallDesign

Head Office
PO Box 490, North Sydney, NSW, 2059, Level 3, 18 Orion Road, Lane Cove, NSW, Australia
Phone+61 2 9425 7000
Fax +61 2 9420 1088
Internet http://www.calldesign.com.au
E-mail info [at] calldesign.com.au

No office in New Zealand


OmniPCX Enterprise and OmniPCX Office (formerly named the 4400)
(Australasian telephone systems directory)
(International PABX/ACD directory)
Call Design is a non-exclusive Australian distributor of the Alcatel-Lucent OmniPCX Enterprise and OmniPCX Office, PABXs with ACD capability. The ACD MIS has an optional IVR capability, named CCX.

Alcatel-Lucent, Australian office, Alexandria, NSW


Customer Self Service (IVR)
Call Design is a non-exclusive Australian distributor of Customer Self Service from Aspect Software, an IVR system offering menu development by drag and drop method using a GUI interface and optionally including speech recognition software from Nuance Communications.

Aspect Software, Australian office, North Sydney, NSW


CallCenter
(Australasian telephone systems directory)
(International PABX/ACD directory)
CallDesign is a non-exclusive distributor of CallCenter from Aspect Software, an ACD.

Aspect Software, Australian office, North Sydney, NSW


Aspect Unified IP (formerly named Concerto Unified Edition and before that Ensemble Pro)
(Australasian telephone systems directory)
(International PC-based telephone system directory)
CallDesign is a non-exclusive distributor of the Aspect Unified IP from Aspect Software, a PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, predictive dialling, audio call recording capability including screen capture, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.

Aspect Software, Australian office, North Sydney, NSW


DirectTalk Speech Recognition (speech recognition software)
CallDesign is a non-exclusive distributor of IBM's DirectTalk Speech Recognition software.

IBM, Australian office, West Pennant Hills, NSW


Customer Interaction Management (formerly named T-Server)
(Australasian CTI software directory)
(International CTI software directory)
CallDesign is a non-exclusive distributor of Customer Interaction Management from Genesys, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, text chat, collaborative browsing using both voice through the Internet and callbacks and off-switch ACD. Genesys is owned by Alcatel-Lucent.

Genesys, Australian office, North Sydney, NSW


e-Talk Recorder (Audio call recording system)
CallDesign is a non-exclusive distributor of e-Talk Recorder, a digital audio call recording system and e-Talk Advisor, performance evaluation software.

e-Talk, Fort Worth, Texas, USA


Aspect Quality Management (Audio call recording system)
Call Design is a non-exclusive Australian distributor of Aspect Quality Management from Aspect Software, a digital audio call recording system that also supports screen capture.

Aspect Software, Australian office, North Sydney, NSW


PerformanceEdge (formerly EWorkforce Management) (WFMS)
CallDesign is a non-exclusive distributor of PerformanceEdge from Aspect Software, workforce management software offering staffing level forecasting and roster management for calls and/or e-mails. Optional modules/licences offer adherence to roster start times, multiple skill groups, multiple site support and audio call recording.

Aspect, Australian office, North Sydney, NSW


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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