BTAS, Occidental Communications

BTAS

Head Office
35 Waterloo Road, North Ryde NSW 2113 Australia

Phone		+61 2 9087 9585 (1300 55 44 11 in Australia)
Fax		1300 55 88 11 (in Australia only)
Internet		http://www.btas.com.au
E-mail		enquiries [at] btas.com.au

No office in New Zealand

CTI Report
BTAS, Alcatel, Aspect, Fujitsu and Genesys are included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes CTI protocols the 4400 (subsequently renamed the OmniPCX), Coral, EPICCenter and both ACDs support and lists the CTI software and other CTI-capable products in the Australasian market that have been interfaced with the 4400, Coral, FirstPoint Enterprise 2002 and FirstPoint Business Edition as well as switches in the Australasian market with which EPICCenter and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Australia and New Zealand and CTI licence pricing, and analyses the futures of PABXs and CTI software as product categories.

OmniPCX Enterprise and OmniPCX Office (formerly named the 4400)
(Australasian telephone systems directory)
(International PABX/ACD directory)
BTAS is a non-exclusive Australian distributor of the Alcatel-Lucent OmniPCX Enterprise and OmniPCX Office, PABXs with ACD capability. The ACD MIS has an optional IVR capability, named CCX.

Alcatel-Lucent, Australian office, Alexandria, NSW

CallCenter
(Australasian telephone systems directory)
(International PABX/ACD directory)
BTAS is a non-exclusive distributor of CallCenter from Aspect Software, an ACD.

Aspect Software, Australian office, North Sydney, NSW

Meridian 1
(Australasian telephone systems directory)
(International PABX/ACD directory)
BTAS is a non-exclusive distributor of the Meridian 1 from Nortel, a PABX with ACD capability.

Nortel, Australian Office, Chatswood, NSW

Coral
(Australasian telephone systems directory)
(International PABX/ACD directory)
BTAS is a non-exclusive distributor of the Coral from Tadiran Telecom, a PABX with ACD capability.

Tadiran Telecom, Tikva, Israel

Communications Server 1000 (formerly named Succession CSE 1000)
(Australasian telephone systems directory)
(International LAN-based telephone system directory)
BTAS is a non-exclusive distributor of the Communications Server 1000 from Nortel, a LAN-based telephone system with ACD, integral telephony window, personal CTI facilities, collaborative browsing using callbacks, routing of e-mails to agents and text chat.

Nortel, Australian office, Chatswood, NSW

Aspect Unified IP (formerly named Concerto Unified Edition and before that Ensemble Pro)
(Australasian telephone systems directory)
(International PC-based telephone system directory)
BTAS is a non-exclusive distributor of the Aspect Unified IP from Aspect Software, a PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, predictive dialling, audio call recording capability including screen capture, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.

Aspect Software, Australian office, North Sydney, NSW

MESSAGEmanager VoiceXML Server (IVR)
BTAS is a non-exclusive Australian distributor of MESSAGEmanager VoiceXML Server from MESSAGEmanager Solutions, an IVR system offering menu development using a command language and optionally including speech recognition software from Nuance Communications.

MESSAGEmanager Solutions, Chatswood, NSW

Aspect Enterprise Contact Server
(Australasian CTI software directory)
(International CTI software directory)
BTAS is a non-exclusive distributor of Aspect Enterprise Contact Server from Aspect Software, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional IVR, predictive dialling, collaborative browsing using both voice through the Internet and callbacks, text chat and off-switch ACD.

Aspect Software, Australian office, North Sydney, NSW

Customer Interaction Management (formerly named T-Server)
(Australasian CTI software directory)
(International CTI software directory)
BTAS is a non-exclusive distributor of Customer Interaction Management from Genesys, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, text chat, collaborative browsing using both voice through the Internet and callbacks and off-switch ACD. Genesys is owned by Alcatel-Lucent.

Genesys, Australian office, North Sydney, NSW

Unison
(Australasian predictive dialler directory)
(International predictive dialler directory)
BTAS is a non-exclusive distributor of Unison from Aspect Software, a predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI to instruct the PABX to connect them to agents, and which can also operate in a software-only configuration.

Aspect Software, Australian office, Milsons Point, NSW

PerformanceEdge (formerly EWorkforce Management) (WFMS)
BTAS is a non-exclusive distributor of PerformanceEdge from Aspect Telecommunications, workforce management software offering staffing level forecasting and roster management for calls and/or e-mails. Optional modules/licences offer adherence to roster start times, multiple skill groups, multiple site support and audio call recording.

Aspect, Australian office, North Sydney, NSW

NiceUniverse (Audio call recording system)
BTAS is a non-exclusive distributor of NiceUniverse from Nice Systems, a digital audio call recording system that uses CTI to log call data and/or selectively record calls, and which also captures screen transactions.

Nice Systems, Australian office, Crows Nest, NSW

Omni/Switch Router and OmniAccess 512 (voice-capable IP switch/routers)
BTAS is a non-exclusive Australian distributor of these Omni products from Alcatel-Lucent, switch/routers with analogue and E1 voice ports.

Alcatel-Lucent, Australian office, Alexandria, NSW

Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here.

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