l individual vendor pages


Avaya Communication
Avaya is an international company based in Basking Ridge, NJ, USA.

Australian Office
123 Epping Road, North Ryde NSW 2113 Australia
Phone+61 2 9352 9000
Fax +61 2 9352 9111
Internet http://www.avaya.com
E-mail enquiries [at] avaya.com

No office in New Zealand


Avaya Worldwide
For details on Avaya's worldwide presence, visit the Avaya international page.


Communication Manager (formerly named Definity)
(Australasian telephone systems directory)
(International PABX/ACD directory)
PABX with comprehensive ACD capability. The Communication Manager is also distributed by Agile NZ, Global Connect, IPL Communications and NSC.


Meridian 1
(Australasian telephone systems directory)
(International PABX/ACD directory)
PABX with ACD capability. The Meridian 1 is distributed in Australia by Blue Central, Commander Australia, 3D Networks and VoIP, and in New Zealand by Telecom Corporation of New Zealand.


Index
(Australasian telephone systems directory)
(International PABX/ACD directory)
Small to medium-sized PABX with ACD capability. The Index is also distributed by Agile NZ, IPL Communications and NSC.


Avaya IP Office (formerly named ECLIPS)
(Australasian telephone systems directory)
(International LAN-based telephone system directory)
LAN-based telephone system with IVR capabilities and, by incorporating Avaya CTI, optional CTI, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents. The Avaya IP Office is also distributed by Agile NZ, BTAS, CTI Solutions, Fujivision, Global Connect and IPL Communications.


Communications Server 1000 (formerly named Succession CSE 1000)
(Australasian telephone systems directory)
(International LAN-based telephone system directory)
LAN-based telephone system with ACD, integral telephony window, personal CTI facilities, collaborative browsing using callbacks, routing of e-mails to agents and text chat. The Communications Server 1000 is distributed by Blue Central, BTAS, Commander Australia, 3D Networks and VoIP, and in New Zealand by Telecom Corporation of New Zealand.


Self-Service Portfolio (formerly named Periphonics) (IVR)
IVR system offering menu development by drag and drop method using a GUI interface. The Self-Service Portfolio is distributed by Dimension Data and 3D Networks, and in New Zealand by Telecom Corporation of New Zealand.


Avaya IR (formerly named Avaya Interactive Voice Response and before that, Conversant) (IVR)
An IVR system offering menu development by drag and drop method using a GUI interface and optionally including speech recognition software from Nuance Communications. The Avaya Interactive Voice Response is also distributed by Agile NZ, Global Connect, IPL Communications and NSC.


Application Enablement Services (formerly named Avaya Computer Telephony)
(Australasian CTI software directory)
(International CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling and call routing and optional predictive dialling, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents and text chat. Application Enablement Services is also distributed by Agile NZ, Global Connect, IPL Communications and NSC.


Avaya Interaction Center (formerly named Quintus) (CTI software)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling and call routing and optional IVR, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents, text chat, off-switch ACD and limited CRM capabilities. The Avaya Interaction Center is also distributed by Agile NZ, Global Connect and NSC.


Predictive Dialing System (formerly named Mosaix)
(Australasian predictive dialler directory)
(International predictive dialler directory)
A predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI to instruct the PABX to connect them to agents, and which can also be deployed in a software-only configuration. The Predictive Dialing System is also distributed by Agile NZ, Global Connect and NSC.


Articles citing Avaya and, pre-merger, Nortel
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007

IT in Canada: Hiding the Light Under the Bushell Occidental Communications, 2008


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



Home Call Centre Consulting Procurement Consulting
ANZ Product Directory Contact



Occidental Communications, 2010