l individual vendor pages


Aspect Software
Formerly named Davox, then Concerto Software, Aspect Software is an international company based in Westford, Massachusetts, USA.

Australian Office
Level 15, 8 Napier Street, North Sydney, NSW 2060 Australia
Phone+61 2 8923 1300
Fax +61 2 8923 1333
Internet http://www.aspect.com
E-mail steven.tan [at] aspect.com

No office in New Zealand


Aspect Software Worldwide
For details on Aspect Software's worldwide presence, visit the Aspect Software international page.


CallCenter
(Australasian telephone systems directory)
(International PABX/ACD directory)


Spectrum (formerly FirstPoint Enterprise)
(Australasian telephone systems directory)
(International PABX/ACD directory)
ACD offering comprehensive capability with IVR capabilities, CTI capabilities, agent-initiated audio call recording, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.


Aspect Unified IP (formerly named Concerto Unified Edition and before that Ensemble Pro)
(Australasian telephone systems directory)
(International PC-based telephone system directory)
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, predictive dialling, audio call recording capability including screen capture, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents. Aspect Unified IP is also distributed by CallDesign, Lake Corporation and Premier Technologies.


Customer Self Service (IVR)
An IVR system offering menu development by drag and drop method using a GUI interface and optionally including speech recognition software from Nuance Communications. Customer Self Service is also distributed by CallDesign.


Aspect Quality Management (Audio call recording system)
A digital audio call recording system that also supports screen capture. Aspect Quality Management is also distributed by CallDesign.


PerformanceEdge (formerly EWorkforce Management) (WFMS)
Workforce management software offering staffing level forecasting and roster management for calls and/or e-mails. Optional modules/licences offer adherence to roster start times, multiple skill groups, multiple site support and audio call recording. PerformanceEdge is also distributed by CallDesign, Lake Corporation and Premier Technologies.


Note
Aspect Telecommunications (pre-acquisition) had never responded to a request for tender administered by Stephen Coates although one Aspect reseller now has.


Article citing Aspect
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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