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l Individual Vendor Pages |
Agile NZ Limited
Head Office
10 Constellation Drive Mairangi Bay Auckland, New Zealand
No office in Australia
CTI Report
Agile and Avaya are included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact and distribution details, CTI protocols all five products support and lists the CTI software and other CTI-capable products in the Australasian market that have been interfaced with the Definity and Index as well as switches in the Australasian market with which Avaya Computer Telephony and Predictive Dialing System and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Australia and New Zealand, CTI licence pricing and analyses inbound and outbound call management. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of PABXs, CTI software, LAN-based systems and predictive diallers as product categories.
Communication Manager (formerly named Definity)
(Australasian telephone systems directory)
(International PABX/ACD directory)
Agile is a non-exclusive distributor of the Communication Manager from Avaya, a PABX with comprehensive ACD capability.
Avaya, Australian office, North Ryde, NSW
Index
(Australasian telephone systems directory)
(International PABX/ACD directory)
Agile is a non-exclusive distributor of the Index from Avaya, a small to medium-sized PABX with ACD capability.
Avaya, Australian office, North Ryde, NSW
Avaya IP Office (formerly named ECLIPS)
(International LAN-based telephone system directory)
(Australasian telephone systems directory)
Agile is a non-exclusive distributor of the Avaya IP Office from Avaya, a LAN-based telephone system with IVR capabilities and, by incorporating Avaya CTI, optional CTI, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.
Avaya, Australian office, North Ryde, NSW
Avaya IR (formerly named Avaya Interactive Voice Response and before that, Conversant) (IVR)
Agile is a non-exclusive distributor of the Avaya Interactive Voice Response from Avaya, a IVR system offering menu development by drag and drop method using a GUI interface and optionally including speech recognition software from Nuance.
Avaya, Australian office, North Ryde, NSW
Application Enablement Services (formerly named Avaya Computer Telephony)
(Australasian CTI software directory)
(International CTI software directory)
Agile is a non-exclusive distributor of the Application Enablement Services from Avaya, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling and call routing and optional predictive dialling, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents and text chat.
Avaya, Australian office, North Ryde, NSW
Avaya Interaction Center (formerly named Quintus) (CTI software)
Agile is a non-exclusive distributor of the Avaya Interaction Center (formerly named Quintus) from Avaya, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling and call routing and optional IVR, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents, text chat, off-switch ACD and limited CRM capabilities.
Avaya, Australian office, North Ryde, NSW
Predictive Dialing System (formerly named Mosaix)
(Australasian predictive dialler directory)
(International predictive dialler directory)
Agile is a non-exclusive distributor of the Predictive Dialing System from Avaya, a predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI to instruct the PABX to connect them to agents, and which can also be deployed in a software-only configuration.
Avaya, Australian office, North Ryde, NSW
NiceUniverse (Audio call recording system)
Agile is a non-exclusive distributor of NiceUniverse from Nice Systems, a digital audio call recording system that uses CTI to log call data and/or selectively record calls, and which also captures screen transactions.
Nice Systems, Australian office, Crows Nest, NSW
S8300, S8700, S8400 and S8700 Media Servers (Voice-capable IP media servers)
Agile is a non-exclusive distributor of the S8300, S8700, S8400 and S8700 from Avaya, media servers which can support up to 333 E1 ports or up to 4,000 analogue circuits.
Avaya, Australian office, North Ryde, NSW
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here.
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