l individual vendor pages


Agile NZ Limited
Head Office
10 Constellation Drive Mairangi Bay Auckland, New Zealand
Phone+64 9 477 0550
Fax +64 9 477 0589
Internet http://www.agile.co.nz
E-mail agile.info [at] agile.co.nz


Australian Office
Suite 2405, Level 24, Westfield Tower 1, 520 Oxford Street, Bondi Junction NSW 2022 Australia
Phone+61 2 8383 3200
Fax +61 2 XX
Internet http://www.agile.co.nz
E-mail agile.info [at] agile.co.nz

Communication Manager (formerly named Definity)
(Australasian telephone systems directory)
(International PABX/ACD directory)
Agile is a non-exclusive distributor of the Communication Manager from Avaya, a PABX with comprehensive ACD capability.

Avaya, Australian office, North Ryde, NSW


Index
(Australasian telephone systems directory)
(International PABX/ACD directory)
Agile is a non-exclusive distributor of the Index from Avaya, a small to medium-sized PABX with ACD capability.

Avaya, Australian office, North Ryde, NSW


Avaya IP Office (formerly named ECLIPS)
(International LAN-based telephone system directory)
(Australasian telephone systems directory)
Agile is a non-exclusive distributor of the Avaya IP Office from Avaya, a LAN-based telephone system with IVR capabilities and, by incorporating Avaya CTI, optional CTI, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.

Avaya, Australian office, North Ryde, NSW


Avaya IR (formerly named Avaya Interactive Voice Response and before that, Conversant) (IVR)
Agile is a non-exclusive distributor of the Avaya Interactive Voice Response from Avaya, a IVR system offering menu development by drag and drop method using a GUI interface and optionally including speech recognition software from Nuance.

Avaya, Australian office, North Ryde, NSW


Application Enablement Services (formerly named Avaya Computer Telephony)
(Australasian CTI software directory)
(International CTI software directory)
Agile is a non-exclusive distributor of the Application Enablement Services from Avaya, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling and call routing and optional predictive dialling, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents and text chat.

Avaya, Australian office, North Ryde, NSW


Avaya Interaction Center (formerly named Quintus) (CTI software)
Agile is a non-exclusive distributor of the Avaya Interaction Center (formerly named Quintus) from Avaya, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling and call routing and optional IVR, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents, text chat, off-switch ACD and limited CRM capabilities.

Avaya, Australian office, North Ryde, NSW


Predictive Dialing System (formerly named Mosaix)
(Australasian predictive dialler directory)
(International predictive dialler directory)
Agile is a non-exclusive distributor of the Predictive Dialing System from Avaya, a predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI to instruct the PABX to connect them to agents, and which can also be deployed in a software-only configuration.

Avaya, Australian office, North Ryde, NSW


NiceUniverse (Audio call recording system)
Agile is a non-exclusive distributor of NiceUniverse from Nice Systems, a digital audio call recording system that uses CTI to log call data and/or selectively record calls, and which also captures screen transactions.

Nice Systems, Australian office, Crows Nest, NSW


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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