ACC, Occidental Communications

ACC

Head Office
105 Highbury Road, Burwood Vic 3125, Australia

Phone		+61 3 9834 9666 (1800 018 019 from within Australia)
Fax		+61 3 9834 9677
Internet		http://www.acction.com.au
E-mail		info [at] acction.com.au

No office in New Zealand

CTI Report
Former distributor Fujitsu is included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact details, CTI protocols both products support and lists the CTI software and other CTI-capable products in the Australasian market that have been interfaced with the Coral as well as switches in the Australasian market with which EPICCenter and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Australia and New Zealand and CTI licence pricing, and analyses the futures of PABXs and CTI software as product categories.

Coral
(Australasian telephone systems directory)
(International PABX/ACD directory)
ACC is a non-exclusive distributor of the Coral from Tadiran Telecom, a PABX with ACD capability.

Tadiran Telecom, Tikva, Israel

EPICCenter (CTI software)
ACC is a non-exclusive distributor of the EPICCenter from Easyrun, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, audio call recording, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents and off-switch ACD. EPICCenter is able to interface with the ECI Coral and Nortel Meridian 1 PABXs and Cisco Call Manager LAN-based telephone system.

Easyrun, Raanana, Israel

Article citing Easyrun
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007

Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here.

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